Last Updated: April 26, 2026

Welcome to Riyara. This document outlines our Terms of Service, Privacy Policy, Shipping Policy, and Return & Replacement Policy. By using our website, you agree to all the terms below.

1. Terms of Service

By accessing or using our website, you agree to be bound by these terms.

Use of Website

You agree not to:

• Use our services for illegal purposes

• Upload harmful code or viruses

• Violate any laws or regulations

We reserve the right to terminate access if these terms are violated.
 

Product Information

We strive for accuracy, but:

• Minor color or size variations may occur

• Product details may change without notice
   

Pricing & Orders

• Prices are subject to change

• Orders are confirmed only after payment

• We may cancel orders if suspicious activity is detected

Limitation of Liability

Riyara is not liable for any indirect or consequential damages arising from product use or website access.
 

2. Return & Replacement Policy

We accept returns or replacements only under strict conditions.

Eligibility

• Unboxing video (mandatory): Single-shot, no cuts

• Must clearly show package, label, and product

• Request must be made within 24 hours of delivery

• Product must be unused with original packaging

Not Eligible

• No or edited video

• Request after 24 hours

• Used, washed, or altered items

• Minor color differences
   

Process

• Send video + order details to:
  📧 enquiry@riyaraonline.in
  📞 WhatsApp: +91 9846231898

• Response time: within 48 hours

Approved requests will be processed via pickup or return instructions.
 

3. Shipping Policy

Order Processing

• Orders processed within 1–3 business days

• No processing on Sundays/public holidays

Delivery Time

• Typically 3–7 business days

• Delays may occur due to external factors

Shipping Charges

• Calculated at checkout

• Free shipping may apply during offers

Tracking

Tracking link shared via Email/SMS/WhatsApp after dispatch.

Delivery Issues

We are not responsible for:

• Incorrect address

• Customer unavailable

• Courier unable to contact

Reshipping charges apply if order is returned.

Damaged / Missing Items

• Must provide uncut unboxing video

• Report within 24 hours

International Shipping

• Available to selected countries

• Customs duties/taxes must be paid by customer
   

4. Privacy Policy

We respect your privacy and protect your data.

Information We Collect

• Name, phone, email

• Address and order details

• Payment data (securely processed)

• Device and browsing data

How We Use It

• Process orders and payments

• Improve user experience

• Send updates and offers

• Prevent fraud

Data Sharing

We may share data with:

• Payment providers

• Shipping partners

• Service providers (e.g., website platform)

We do not sell your personal data.

Your Rights

You may:

• Request access or correction

• Request deletion

• Opt out of marketing anytime

Security

We take reasonable steps to protect your data, but no system is 100% secure.
 

5. Contact Information

For any queries or support:

📧 Email: enquiry@riyaraonline.in
📞 Phone/WhatsApp: +91 9846231898
📍 Address: 2nd Floor Kakkanattil Building, Devipady, Piravom, Kerala – 686664

🕒 Support Hours: Monday – Saturday, 10 AM – 7 PM
 

6. Updates to Policies

Riyara reserves the right to update these terms at any time. Continued use of the website means you accept any changes.

By using our website, you agree to all the above Terms, Policies, and Conditions.